Methods of Payment
Our web hosting services are currently only available by credit card. We do not currently accept cash of checks in the mail. We accept both Visa and MasterCard.
We use WorldPay (www.worldpay.com) as our credit card payment processor, meaning that it is actually WorldPay that will be charging your credit card... and not RoundBerry. WorldPay will charge your credit card, store your billing information for future recurring billings, and then they send us your payment. Your credit card information is never sent to us.... it remains secure with WorldPay. The only information that WorldPay sends us is your name, address, and contact details, along with confirmation that the transaction was successful. WorldPay specializes in secure online transactions, while RoundBerry specializes in web hosting. We set ourselves up this way so that you are assured of the best possible security in making these online purchases.
PayPal - In certain circumstances where our customers cannot pay with a Visa or Master Card, we may also accept payments via PayPal. Such cases will be handled on a case by case basis. If you wish to pay by PayPal, send an email to firstname.lastname@example.org.
Placing New Orders
You must use one of our online order forms to place an order for a web hosting account. We do not take orders over the telephone.
Fill out the appropriate order form and click "Proceed to Payment Page". At this point you'll be taken to a secure online "WorldPay" order form, where you'll confirm the plan you're ordering, and select your method of payment. On the next page you'll enter your credit card and billing information, and once complete, click on "Make Payment".
All orders are setup as recurring payment orders in WorldPay's FuturePay system, whether you choose an annual term or a monthly term.
Monthly: If you choose a monthly term to pay for your hosting plan, you will immediately be charged for your 1st month upon entering your order. Your 2nd and subsequent payments will then be charged automatically on that same date every month thereafter. For example, if you place an order on January 5, 2004 for $9.95/month, you'll be charged $9.95 on January 5, 2004, $9.95 on February 5, $9.95 on March 5, etc. You'll continue to be charged on the 5th day of each month (in this example) until you cancel your account.
Annually: If you choose an annual term to pay for your hosting plan, you will immediately be charged for your 1st year upon entering your order. Your 2nd and subsequent payments will then be charged automatically on that same date every year thereafter. For example, if you place an order on January 5, 2004 for $109.45/year, you'll be charged $109.45 on January 5, 2004, $109.45 on January 5, 2005, $109.45 on January 5, 2006, etc. You'll continue to be charged on the 5th of January each year (in this example) until you cancel your account.
Domain name registrations are handled through a different payment processor.... not WorldPay. When registering a domain name, you can choose to pay with any of the following credit cards: Visa, MasterCard, Amex or Discover. You will receive confirmation of your domain's registration via email shortly after making the purchase.
PLEASE NOTE: All domain registrations are FINAL. There can be NO refunds for domain registrations, even if you simply made a typo in registering your domain. There is no way to un-register a domain name, so TAKE CARE when registering your domain.
You may cancel your hosting plan or reseller plan at any time, by sending an email to email@example.com. Upon receipt of your cancellation request, we will immediately terminate your WorldPay/FuturePay agreement, thus stopping all future billings to your credit card. We will also terminate your hosting account (or all accounts, if it is a reseller plan you're canceling), and email a cancellation confirmation back to you.
If you cancel your hosting plan (or reseller plan) within the first 30 days of your account activation, we will refund your hosting fees (including any setup fees), no questions asked. This applies to all shared hosting accounts, as well as all reseller plans. It does NOT apply to domain name registrations.
If you wish to cancel your service after the 30 days has expired, there will be no refund as we do NOT refund partial monthly or annual fees.
Questions? Email us at firstname.lastname@example.org.